Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Moonblocks B.V., trading as Raelume, a company registered under the laws of the Netherlands ("Raelume," "we," "us," or "our"). By accessing, browsing, or using our website at raelume.ai (the "Site") or our AI workflow canvas platform (the "Service"), you accept and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

1.1 Definitions

• "Service" means the Raelume AI workflow canvas platform, including all features, tools, content, and functionality
• "User," "you," or "your" means the individual or entity using the Service
• "Content" means text, images, videos, 3D models, workflows, and any other material created, uploaded, or generated through the Service
• "AI-Generated Content" means output produced by third-party AI models (OpenAI, Anthropic, FAL.ai) through our Service
• "Account" means your user account on the Service

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email (if you have an active account)
• Display a prominent notice on the Service
• Require your acceptance of the updated Terms for continued use (for significant changes)

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 16 years old to use the Service. If you are under 18, you represent that you have your parent or legal guardian's permission to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

2.2 Account Creation

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account
• Not use another person's account without permission
• Not create multiple accounts to circumvent restrictions or abuse features

2.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms, fraudulent activity, abuse of the Service, or any other reason we deem appropriate. You may also terminate your account at any time by contacting [email protected] or using the account deletion feature in your settings.

3. Service Description

3.1 Overview

Raelume provides an AI-powered workflow canvas platform that enables you to create, edit, and manage content across multiple media types, including:

• Text generation and editing using AI language models
• Image generation, editing, and manipulation using AI image models
• Video generation and editing using AI video models
• 3D model generation and manipulation using AI 3D models
• Visual workflow creation with node-based interfaces
• Integration with third-party AI model providers

3.2 Service Availability

We strive to provide reliable and uninterrupted service, but we do not guarantee that the Service will be available at all times. The Service may be subject to:

• Planned maintenance and upgrades (with advance notice when possible)
• Unplanned downtime due to technical issues
• Limitations or interruptions caused by third-party AI service providers
• Force majeure events (natural disasters, government actions, etc.)

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

4. Subscriptions, Billing, and Payments

4.1 Subscription Plans

We offer various subscription plans (Free, Creator, Studio, Agency, Agency Plus, Agency Max) with different features, usage limits, and pricing. Existing Starter subscriptions continue as a legacy plan. Subscription details, including features and pricing, are available on our pricing page and may be updated from time to time.

4.2 Billing Cycle and Payments

• Billing Period: Subscriptions are billed monthly or annually, depending on your selected plan
• Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel
• Balance: Your balance is prepaid usage of the Service, shown in US dollars. Each AI generation uses the price displayed before you run it. Your plan's monthly amount resets at each renewal and does not roll over. Top-ups you purchase do not expire
• Payment Method: We accept payments via credit card, debit card, and other methods supported by our payment processor (Polar)
• Merchant of Record: Polar acts as our merchant of record and handles all payment processing, tax calculations, and compliance
• Billing Date: You will be charged on the same day of each billing period (monthly or annually)
• Failed Payments: If payment fails, we will attempt to charge your payment method again. If payment continues to fail, your subscription may be suspended or downgraded to a free plan

4.3 Pricing Changes

We reserve the right to change our pricing at any time. Pricing changes will not affect your current billing period but will apply to subsequent renewals. We will notify you at least 30 days before any price increase takes effect. If you do not agree to the price change, you may cancel your subscription before the next billing period.

4.4 Taxes

All fees are exclusive of applicable taxes (such as VAT, sales tax, or other local taxes), which will be added to your invoice where required by law. You are responsible for paying all applicable taxes.

4.5 Cancellation

You may cancel your subscription at any time from your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until that time. No refunds will be provided for partial billing periods.

4.6 Refund Policy

4.7 Downgrades and Plan Changes

You may upgrade or downgrade your subscription plan at any time:

• Upgrades: Take effect immediately. You will be charged the prorated difference for the remainder of your current billing period.
• Downgrades: Take effect at the end of your current billing period. You will not receive a refund for the difference.

5. User Content and Intellectual Property

5.1 Your Content Ownership

5.2 License Grant to Raelume

By uploading or creating content on the Service, you grant Raelume a limited, non-exclusive, royalty-free, worldwide license to:

• Store, host, and process your content to provide the Service
• Display your content to you and users you explicitly share it with
• Make temporary copies for backup, caching, and performance optimization
• Use your content to troubleshoot issues when you request support

This license terminates when you delete your content or account (except for copies retained in backups for up to 90 days or as required by law).

5.3 Public Workflows

If you choose to make a workflow public, you grant additional rights:

• Anyone with the link can view your workflow
• Your public workflow may appear in our community gallery, search results, or promotional materials
• Other users may fork (copy) your public workflow to create their own versions
• You may change a workflow's visibility from public to private at any time

5.4 AI-Generated Content

5.5 Prohibited Content

You agree not to create, upload, or generate content that:

• Violates any law, regulation, or third-party rights
• Infringes on intellectual property rights (copyright, trademark, patent, trade secret)
• Is defamatory, obscene, pornographic, or sexually explicit (except in legally permissible contexts)
• Promotes violence, terrorism, hate speech, or discrimination
• Contains malware, viruses, or malicious code
• Impersonates another person or entity
• Violates the privacy or publicity rights of others
• Is spam, unsolicited advertising, or commercial solicitation
• Violates third-party AI providers' acceptable use policies

5.6 Content Moderation

We reserve the right (but have no obligation) to:

• Monitor, review, or remove content that violates these Terms
• Suspend or terminate accounts that repeatedly violate our policies
• Cooperate with law enforcement and legal requests regarding user content
• Use automated tools and third-party AI provider safety systems to detect prohibited content

5.7 Raelume Intellectual Property

The Service and all related materials (excluding user content) are owned by Raelume and protected by intellectual property laws. This includes:

• The Raelume name, logo, and trademarks
• The Service's software, code, design, and user interface
• Documentation, tutorials, and marketing materials

You may not copy, modify, distribute, sell, or reverse engineer any part of the Service without our express written permission.

6. Acceptable Use Policy

In addition to content restrictions, you agree not to:

6.1 Service Abuse

• Access or attempt to access other users' accounts without permission
• Interfere with or disrupt the Service, servers, or networks
• Use automated tools (bots, scrapers) to access the Service without permission
• Circumvent usage limits, paywalls, or access controls
• Overload or stress-test the Service (e.g., DDoS attacks)
• Reverse engineer, decompile, or attempt to extract source code

6.2 Fraudulent Activity

• Use stolen credit cards or fraudulent payment methods
• Create fake accounts or impersonate others
• Engage in phishing, scams, or deceptive practices
• Abuse referral programs or promotional offers

6.3 Fair Use of AI Features

• Usage limits apply to AI generation features based on your subscription plan
• Excessive or abusive use may result in rate limiting or account suspension
• You may not resell or redistribute your balance or AI generation outputs commercially without proper licensing
• Bulk generation for commercial training datasets is prohibited without a commercial license

7. Third-Party Services and AI Providers

7.1 Third-Party AI Services

The Service integrates with third-party AI model providers to deliver text generation, image generation, video generation, and 3D creation features. By using these AI features, you acknowledge and agree that:

• Your prompts and input content will be processed by external AI service providers
• These providers have their own terms of service and acceptable use policies that apply to your use
• We select reputable providers that offer commercial-grade API services with appropriate data protection measures
• Providers may change their models, capabilities, pricing, or terms at any time
• We reserve the right to change, add, or remove AI providers without prior notice to maintain service quality and cost-effectiveness

Disclaimer: We are not responsible for the performance, availability, accuracy, or outputs of third-party AI services. Disruptions, limitations, or changes to third-party services may affect the functionality of our Service. AI-generated content is provided "as is" without warranties of any kind.

For more information about our AI providers and their data handling practices, please refer to our Privacy Policy or contact us at [email protected].

7.2 Other Third-Party Services

The Service may contain links to third-party websites, tools, or services (payment processors, hosting providers, analytics, etc.). We do not endorse or control these third-party services and are not responsible for their content, privacy practices, or terms. Your use of third-party services is at your own risk and subject to their respective terms and policies.

8. Disclaimers and Warranties

8.1 No Warranties

To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:

• Merchantability: We do not warrant that the Service is fit for any particular purpose
• Availability: We do not guarantee uninterrupted or error-free service
• Accuracy: We do not warrant the accuracy, completeness, or reliability of content (including AI-generated content)
• Security: We do not guarantee that the Service is secure or free from viruses, malware, or unauthorized access
• Data Integrity: We do not guarantee that your data will not be lost, corrupted, or deleted (you are responsible for backups)

8.2 AI-Specific Disclaimers

• AI-generated content may be inaccurate, biased, offensive, or inappropriate
• AI outputs are not legal, medical, financial, or professional advice
• We are not responsible for how you use AI-generated content
• AI model performance may vary and is subject to the limitations of third-party providers
• Generated content may inadvertently resemble existing copyrighted works

8.3 EU Consumer Rights

For users in the European Union, certain statutory consumer rights cannot be excluded or limited by these disclaimers. Where applicable, our liability is limited to the extent permitted by EU consumer protection laws.

9. Limitation of Liability

9.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAELUME AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage (except where caused by our gross negligence or willful misconduct)
• Damages arising from third-party services, AI outputs, or user content
• Damages resulting from unauthorized access to your account or data
• Damages from service interruptions, errors, or data loss

9.2 Cap on Liability

In no event shall Raelume's total aggregate liability to you for all claims arising out of or relating to the Service exceed the greater of:

• The amount you paid to Raelume in the 12 months preceding the claim, or
• €100 (one hundred euros)

9.3 Exceptions for EU Consumers

For users in the European Union, these limitations do not apply to:

• Liability for death or personal injury caused by our negligence
• Liability for fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable EU consumer protection law

10. Indemnification

You agree to indemnify, defend, and hold harmless Raelume, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights (including intellectual property, privacy, or publicity rights)
• Your content (including AI-generated content you create or use)
• Your violation of any law or regulation

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

11. Copyright Policy and DMCA

11.1 Copyright Infringement Reporting

We respect intellectual property rights and respond to clear notices of alleged copyright infringement. If you believe your copyrighted work has been copied in a way that constitutes infringement and is accessible through the Service, please notify us.

11.2 DMCA Notice Requirements

Under the U.S. Digital Millennium Copyright Act (DMCA), your notice must include:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and information reasonably sufficient to locate it
• Your contact information (address, phone number, email)
• A statement that you have a good faith belief that use of the material is not authorized
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

Send DMCA notices to: [email protected] with the subject line "DMCA Takedown Request"

11.3 Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification. Repeated copyright infringement may result in account termination.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles.

12.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

12.3 Informal Resolution

Before filing a legal claim, we encourage you to contact us at [email protected] to resolve disputes informally. We commit to working in good faith to resolve any issues.

12.4 No Class Actions

To the extent permitted by law, all disputes must be brought on an individual basis and not as a class action, consolidated action, or representative action.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms you agree to when using specific features, constitute the entire agreement between you and Raelume regarding the Service.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

13.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13.6 Survival

Provisions that by their nature should survive termination (including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability) shall survive termination of these Terms.

13.7 Language

These Terms are provided in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

14. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: